Job Description

The Gainey Village is currently looking for part-time Front Desk Attendants with exceptional customer service skills! 

Do you want to work in a health club & spa that has a fun family resort atmosphere? Then Village Health Clubs & Spas is the place you want to be! Here at The Village we encourage and foster a work life balance, healthy living and benefits like full club access!

Job Summary: To exceed guest expectations by being enthusiastic and helpful and to create a welcome home atmosphere for members and guests. Incorporate the Village Standards: People, Places and Programs everyone/every time/everywhere

Summary Of Essential Functions: Attract and Retain members by consistently providing excellent customer service Responsible for interacting with employees, members and guests in a manner aligned with the People, Places and Programs components of the Village Standards Present a professional, positive image that reflects well on the organization. Greet and check in members with sincere hospitality and effective communication skills. Responsible for having general knowledge of the club, amenities, programs, and useful information about the area. Responsible for handling and recording cash and non-cash transactions. Providing exceptional customer/ guest service and acting in a friendly/ helpful manner at all times. Handle guest complaints in a timely manner, and direct guest questions or concerns to the correct individuals Assist members in signing up for programs and activities. Answer all phones and direct calls to appropriate staff. Maintain clean and safe front desk area and any other related areas. Assist membership where possible to help ensure their successful operation. Handle credit card/cash transactions. Take member reservations for tennis, squash and racquet courts. Other duties as assigned.

Knowledge/Skills Required: Ability to operate multi-line telephone systems. Outstanding customer/guest service/ skills with a friendly, enthusiastic, and helpful demeanor. Understanding of court reservation systems Must be 18 years or older and have high diploma or GED Must possess basic computer/data entry skills. Obtain CPR certification within 30 days of hire through company training. Ability to multi-task. May be required to work evenings and weekends as needed. Required to maintain a physical presence within the Village to perform assigned duties.

Knowledge/Skills Preferred: Prior high-end health club/hospitality or related industry experience Prior credit card/cash handling Understanding of court reservation systems Bilingual a plus

SHIFT AVAILABLE: 
Must be available to work mid-day shift.  This is not a summer only position.

Required Abilities
Physical Activity
This position requires standing, walking, lifting, fingering, grasping, reaching, pushing, pulling, bending, kneeling and stooping.  Standing for long periods of time. Substantial repetitive movements (motions) of the wrists, hands, and/or fingers.  Expressing or exchanging ideas by means of the spoken word. Involved in activities where one must convey detailed or important spoken instructions to others accurately, loudly, or quickly. Perceiving the nature of sounds at normal speaking levels with or without correction. Requires the ability to receive detailed information through oral communication, and to make the discriminations in sound.

Physical Requirement
Light to Medium work involving standing most of the time. Walking and bending are required occasionally.  Frequently exerting 10-20 pounds of force to lift, carry, push, pull or otherwise move objects, including the human body. Occasionally exerting up to 30 pounds of force to move objects.

Visual Requirement
This position requires close visual acuity to determine the thoroughness of the work assigned or to make general observations.

Working Conditions
This position may be subject to typical hazards.  Including a variety of appliances and tools.  Physical conditions include appliances, tools and equipment, moving mechanical parts, electrical current, vibrations, wet surfaces and floors. This position has limited exposure to atmospheric conditions such as high heat, fumes, odors and chemicals.  This position is sometimes performed in close quarters.

Important Notes

All Village Health Club Employees receive the following benefits.  

  • Free Health Club Membership 
  • Café / retail / spa service discounts
  • Discounts on personal training and Pilates sessions
  • Bus pass reimbursement at participating club locations
  • Employee referral bonus

Please visit our website to learn more about our beautiful facilities: www.villageclubs.com

LIFE's BETTER AT THE VILLAGE