Job Description

Gainey Village Health Club & Spa is looking for a Front Desk Manager with Exceptional Management Skills!  

Do you want to work in a fun resort atmosphere? Then Village Health Clubs & Spas is the place you want to be!  Here at The Village we encourage and foster a work life balance, healthy living and benefits like full club access!

If you have a passion for Fitness, Fun and helping people change to enhance their lives with the drive to be part of a management team that WOWs our members every day then we are looking for you!!!

Job Summary: 
Manage all front desk operations to ensure the delivery of professional, high quality and efficient service to members and guests. In addition, manage the rental locker system, the racquet and mountain bike check out system and display.

Summary of Essential Job Functions: 
Manages front desk operations for members to check in to the facility
Attract and Retain members by consistently providing excellent customer service
Approachable management style which includes supervising and managing staff members, planning, assigning and direct work/projects, appraising performance, and annual individual/team goals
Responsible for hiring, staffing, scheduling and training of department staff
Prepare and manage departmental budget
Place high emphasis on the importance of the social element. This includes participation in planning and execution of club events as needed, such as Parent’s Night Out, Jazz By The Pool and Casino Night.
Offers member services such as racquet usage, balls, reservations for tennis, squash and racquet courts.
Conducts regular department meetings
Participate in Manager on Duty System
Perform other duties as assigned

Skills / Requirements

Knowledge/Skills Required: 
Two years of previous management experience; managing staff and operation
in similar facility preferred.
Two years of college education
Two years of strong customer service experience
Excellent written and oral communication skills
Ability to effectively delegate
Strong team building skills including ability to lead, train, cooperate and contribute as part of a team
Committed to learning, personal growth, and continual process improvement
Excellent analytical, organizational, interpersonal and communication skills
Must be change adaptive, flexible, and empathetic
Demonstrate initiative to think, work, and make independent decisions based on sound judgment
Willing to "roll-up" sleeves and dig in with staff to drive processes that support the business
Proficiency in Microsoft Office Suites (Word, Excel and/or PowerPoint) and Outlook
Obtain CPR certification within 30 days of hire through Company training
May be required to work evenings and weekends as needed
Must successfully pass a background check   

Knowledge/Experience Preferred: 
Bachelor's degree (BA) in business, management or related field
Customer Service Management experience in a health club or country club environment , with a strong working knowledge of the health promotion & fitness industry

Required Abilities 
Physical Activity
This position requires daily standing, walking, lifting, grasping, bending and kneeling.  Sitting for some periods of time. Substantial repetitive movements (motions) of the wrists, hands, and/or fingers.  Expressing or exchanging ideas by means of the spoken word. Involved in activities where one must convey detailed or important spoken instructions to other workers accurately, loudly, or quickly. Perceiving the nature of sounds at normal speaking levels with or without correction. Requires the ability to receive detailed information through written and oral communication.  

Physical Requirement
Sedentary work involving sitting some of the time. Walking and standing are required daily.  Exerting up to 20 pounds of force occasionally to lift, carry, push, pull or otherwise move objects. In addition, may involve physical movement which includes activities related to membership events and programs.

Visual Requirement
This position requires close visual acuity to perform activities such as: preparing and analyzing data and figures, transcribing, viewing computer monitors and extensive reading.

Working Conditions 
Typical office or administrative work, member outdoor activity and standing at the Front Desk.  

Important Notes

We provide a very competitive benefits package, one that enables our employees to have a rewarding and healthy work-life balance. This exceptional benefits package includes:

  • Health club membership and discount memberships for immediate family members
  • Ongoing leadership training and development
  • Medical, dental, vision and life insurance plans for full-time employees
  • 401(k) retirement savings plan
  • Seven paid holidays per year
  • Paid time off
  • Short and long term disability
  • Employee assistance program
  • Café / retail / spa service discounts
  • Discounts on personal training and Pilates sessions
  • Bus pass reimbursement at participating club locations
  • Employee referral bonus

***Visit us at www.villageclubs.com*** 

LIFE's BETTER AT THE VILLAGE

Application Instructions