Job Description

We are seeking a highly motivated individual to join the Village Senior Management Team!

As a Village General Manager you will be part of a dynamic team managing day-to-day club operations to ensure delivery of superior customer service, achievement of high employee and member satisfaction and performance relative to club objectives. 

Do you want to work in a fun and resort atmosphere? Then Village Health Clubs & Spas is the place you want to be! Here at The Village we encourage and foster a work life balance, healthy living and benefits like full club access!

If you have a passion for Fitness, Fun and helping people change enhance their lives and the drive to be a part of a team that WOWs our members every day then we are looking for you. 

Job Summary:

Manage day-to-day club operations to ensure delivery of superior customer service, achievement of high employee and member satisfaction and performance relative to club objectives. Develops and executes the implementation strategy and ongoing management of companywide standards for key operational activities, programs and goals throughout the club.

Summary of Essential Job Functions:

Attract and Retain members by consistently providing excellent customer service

Responsible for interacting with employees, members and guests in a manner aligned with the People, Places and Programs components of the Village Standards

Responsible for all Club operations to include, revenue generation (in excess of $5m annually), budgeting, directing management team of multiple departments

Strategically oversee all programs and activities within the club; Interact with and deliver outstanding customer service to Club members

Manage the financial performance of Health Club & Spa through achievement of sales and revenue targets, expense management, and proper planning and forecasting.

Prepare and manage the capital budget Provide leadership, direction, and support to all direct reports. Instill ownership and a sense of accountability in key department heads through training, education and goal setting to ensure they will be directly responsible for achievement of their individual unit financial goals.

Ensure licenses and permits are maintained as required by all federal, state and local health departments. This includes but is not limited to facility occupancy, food and beverage operations, safety devices (fire extinguishers), massage permits, and pool and whirlpool permits

Approachable management style which includes supervising and managing staff members, planning, assigning and direct work/projects, appraising performance, and annual individual/team goals

Prepare and manage club budget Place high emphasis on the importance of the social element.

This includes participation in planning and execution of club events as needed, such as Parent’s Night Out, Jazz By The Pool and Casino Night.

Knowledge/Experience Required:

Bachelor’s degree in Exercise Science, Recreation Management, Business Administration or any related field where comparable knowledge, skills and abilities have been achieved and/or equivalent experience

10 years of GM experience, managing a minimum of gross revenues in excess of $5M annually.

Expertise in strategic planning, budget management

Administration of company goals, strategic planning, sales & marketing, budgeting, training and managing multiple departments

Ability to effectively delegate, strong team building skills including ability to lead, train, cooperate and contribute as part of a team

Committed to learning, personal growth, and continual process improvement

Excellent analytical, organizational, interpersonal and communication skills

Must be change adaptive, flexible, and empathetic

Proficiency in Microsoft Office Suites (Word, Excel and/or PowerPoint) and Outlook Obtain CPR certification within 30 days of hire through Company training

May be required to work evenings and weekends as needed, including holidays.

Must be able to successfully pass a background check 

Knowledge/Experience Preferred:

General Manager experience in an IHRSA quality club

Required Abilities: 

Physical Activity

This position requires some standing, walking, lifting, grasping, bending and kneeling for filing.  Sitting for some periods of time. Substantial repetitive movements (motions) of the wrists, hands, and/or fingers.  Expressing or exchanging ideas by means of the spoken word. Involved in activities where one must convey detailed or important spoken instructions to other workers accurately, loudly, or quickly. Perceiving the nature of sounds at normal speaking levels with or without correction. Requires the ability to receive detailed information through written and oral communication.  

Physical Requirement

Sedentary work involving sitting some of the time. Walking and standing are required daily.  Exerting up to 10 pounds of force occasionally to lift, carry, push, pull or otherwise move objects, including the human body. In addition, may involve physical movement which includes sports and activities related to membership events and programs.

Visual Requirement

This position requires close visual acuity to perform activities such as: preparing and analyzing data and figures, transcribing, viewing computer monitors and extensive reading.

Working Conditions 

It involves typical office or administrative work and member outdoor activity 






Important Notes

We offer competitive compensation, Medical, Dental, Vision, 401(k), FREE Village Choice Health Club membership, employee discounts on goods and services and a dynamic, fast-paced environment.

Please Note: This position hire date is projected to start in Early 2018 

Please visit our website to learn more about our beautiful facilities: