Lead Spa (FT) Coordinator /Camelback
Camelback Village Health Club and Spa is currently looking for a Lead Spa Coordinator with Exceptional Customer Service Skills!
Do you want to work in a fun and family atmosphere? Then Village Health Clubs & Spas is the place you want to be! Here at The Village we encourage and foster a work life balance, healthy living and benefits like full club access!
If you have have a passion for Fitness, Fun and helping people change enhance their lives and the drive to be a part of a team that WOWs our members every day then we are looking for you.
(Please note that this is a Retail Front Desk Position)
Assists the Spa Director or Supervisor in managing the day to day spa operations to ensure delivery of superior customer service, achievement of high employee and member satisfaction and performance relative to Spa objectives. Provide leadership, direction, and support to all coordinators and attendants.
Summary Of Essential Functions:
Attract and retain members by consistently providing excellent customer service Responsible for interacting with employees, members and guests in a manner aligned with the People, Places and Programs components of the Village Standards Create and manage the scheduling of all coordinators and attendants Provide direction and support to coordinators and oversee supervision of the front desk and locker room. Assist with hiring, staffing, scheduling and training of department staff Fully train all coordinators and attendants, including but not limited to, Spectrum NG, gift certificates and all Spa promotions Provide leadership for the Spa in absence of, or as required by, the Spa Supervisor or Director Respond to all formal and informal member and employee suggestions in a timely manner. Follow up with guest related billings and resolve in timely manner Constantly monitor the level and quality of service through frequent customer interaction and Spa walk-throughs Serve as a communication link for managed employees ensuring changes or additions in policies, procedures, and or company focus is properly communicated and integrated into their responsibilities Conduct regular staff meetings to update all coordinators and attendants on Spa vision and mission, new programs and services on an as-need basis Ensure all managed departments are properly trained and certified in emergency response and CPR. Participant in the Manager-On-Duty system. Performs other duties as assigned.
Skills / Requirements
Knowledge-Skills Required: One to two years of previous Spa/Retail experience Thorough knowledge of spa operations and guest services Outstanding customer service skills Excellent telephone etiquette Ability to work independently and take initiative Comfortable working in a fast paced environment where continuous improvement is expected Strong attention to detail a must Strong organizational and multi-tasking skills required Must be change adaptive, flexible, and empathetic Strong verbal communication skills Proficient in Word, Excel and Spa reservations systems High School Diploma or equivalent required Obtain CPR certification and attend New Hire Orientation within 30 days of hire through Company training May be required to work evenings and weekends as needed Required to maintain a physical presence within the Village to perform assigned duties
**Must be able to successfully pass a background check
Physical Requirements Must be able to stand for long periods of time Knowledge-Skills Preferred: Strong knowledge in club systems including billing, commission and scheduling procedures Previous guest service experience in a luxury private club, resort, spa or retail sales
We provide a very competitive benefits package, one that enables our employees to have a rewarding and healthy work-life balance. This exceptional benefits package includes:
- Health club membership and discount memberships for immediate family members
- Ongoing leadership training and development
- Medical, dental, vision and life insurance plans for full-time employees
- 401(k) retirement savings plan
- Seven paid holidays per year
- Paid time off
- Short and long term disability
- Employee assistance program
- Café / retail / spa service discounts
- Discounts on personal training and Pilates sessions
- Bus pass reimbursement at participating club locations
- Employee referral bonus
***Visit us at www.villageclubs.com***
LIFE's BETTER AT THE VILLAGE