Spa Coordinator Front Desk (Part-Time / Camelback
Camelback Village is currently looking for a Spa Coordinator with Exceptional Customer Service Skills!
Do you want to work in a fun and resort atmosphere? Then Village Health Clubs & Spas is the place you want to be! Here at The Village we encourage and foster a work life balance, healthy living and benefits like full club access!
If you have have a passion for Fitness, Fun and helping people change enhance their lives and the drive to be a part of a team that WOWs our members every day then we are looking for you.
Conduct Spa tasks to ensure the delivery of professional, high quality and efficient service to members and guests.
Summary Of Essential Functions:
Attract and retain members by consistently providing excellent customer service
Responsible for interacting with employees, members and guests in a manner aligned with the People, Places and Programs components of the Village Standards
Perform front desk operations including reservation systems, filing systems, sales systems and guest check-in procedures
Greet and welcome all guests arriving at the Spa, this includes approaching all encounters with members, guests and fellow employees in a gracious, attentive, courteous and service-oriented manner
Employee leads by example, consistently conveying a positive attitude, passion and pride in their work
Check in and out all guests for Spa appointments
Monitor appointment bookings to ensure proper booking of spa services in reservations, monitor the phones, schedule services and answer questions
Be the initial and complete source of information regarding all available services and club activities
Be knowledgeable about all procedures to ensure guest comfort
Keep an accurate cash drawer
Be knowledgeable about all services and products
Maintain cleanliness/orderliness/ambiance of Spa
Performs other duties as assigned
Must be have flexibility including weekends.
Skills / Requirements
Outstanding customer service skills
Excellent telephone etiquette
Ability to work independently and take initiative
Comfortable working in a fast paced environment where continuous improvement is expected
Strong attention to detail a must
Strong organizational and multi-tasking skills required
Must be change adaptive, flexible, and empathetic
Strong verbal communication skills
Computer literate including proficiency in Word and Excel
High School Diploma or equivalent required
Obtain CPR certification within 30 days of hire through Company training
May be required to work evenings and weekends as needed
Required to maintain a physical presence within the Village to perform assigned duties
- Must be able to successfully pass a background check
- Hours are varied including weekends
Must be able to stand for long periods of time
Previous guest service experience in a luxury private club, resort, spa or retail sales
Individuals with Retail experience are encouraged to apply!!
All Village Health Club Employees receive Free Club Membership Plus Much More!
- Café / retail / spa service discounts
- Discounts on personal training and Pilates sessions
- Bus pass reimbursement at participating club locations
- Employee referral bonus
*FT staff is also eligible for Health Benefits.
Please visit our website to learn more about our beautiful facilities: www.villageclubs.com
LIFE's BETTER AT THE VILLAGE