Job Description

DC Ranch Village Tennis Center is currently looking for a part-time Tennis Front Desk Attendant with exceptional customer service skills! 

Do you want to work in a fun resort atmosphere? Then Village Health Clubs & Spas is the place you want to be! Here at The Village we encourage and foster a work life balance, healthy living and benefits like full club access!

If you have a passion for a lifestyle of tennis, fun and helping people change to enhance their lives with the drive to be a part of a team that WOWs our members every day then we are looking for you!

Job Summary:
To exceed guest expectations by being enthusiastic and helpful and to create a welcome home atmosphere for members and guests. Promote tennis programs and offer a high level of customer service. 

Summary Of Essential Functions:
Attract and Retain members by consistently providing excellent customer service.
Presents a professional, positive image that reflects well on the organization.
Greets and checks in members with sincere hospitality and effective communication skills.
Responsible for having general knowledge of the club, amenities, and useful information about the area.
Responsible for handling and recording cash and non-cash transactions.
Providing exceptional customer/ guest service and acting in a friendly/ helpful manner at all times.
Handling guest complaints in a timely manner, and directing questions to the correct individuals.
Assists members in signing up for programs and activities.
Answer all phones, direct to appropriate staff.
Maintains clean front desk area and any other related areas.
Assists membership where possible to help ensure their successful operation.
Takes member reservations for tennis, squash and racquet courts and other duties as assigned.

Skills / Requirements

Knowledge/Skills Required:
Knowledge of telephone systems.
Outstanding customer/guest service/ skills with a friendly, enthusiastic, and helpful demeanor.
Understanding of court reservation systems.
Must be 19 years or older and have high diploma or GED.
Must possess basic computer/data entry skills.
Obtain CPR certification within 30 days of hire through Company training.
Must be able to successfully pass a background check.

Knowledge/Skills Preferred:
Tennis experience (including playing).
Prior high-end health club/hospitality or related industry experience.
Understanding of court reservation systems.

**Must be available to work a flexible part-time schedule**

Required Abilities
Physical Activity
This position requires standing for long periods of time, walking, lifting, grasping, bending and kneeling for filing.  Sitting for some periods of time. Substantial repetitive movements (motions) of the wrists, hands, and/or fingers.  Expressing or exchanging ideas by means of the spoken word. Involved in activities where one must convey detailed or important spoken instructions to other workers and members accurately, loudly, or quickly. Perceiving the nature of sounds at normal speaking levels with or without correction. Requires the ability to receive detailed information through written and oral communication.  
Physical Requirement
Walking and standing are required daily.  Sitting some of the time. Exerting up to 10 pounds of force occasionally to lift, carry, push, and pull or otherwise move objects. In addition, may involve physical movement which includes activities related to membership events and programs and periodically lift up to 25 pounds.
Visual Requirement
This position requires close visual acuity to perform activities such as: greeting guests, answering phones, reading and analyzing data and figures, transcribing, and viewing computer monitors.
Working Conditions 
Involves typical office or administrative work and member indoor and outdoor activity