Job Description

Gainey Village Health Club & Spa is currently looking for a Spa Coordinator with Exceptional Customer Service Skills! 

Do you want to work in a beautiful and fun spa atmosphere? Then Village Health Clubs & Spas is the place you want to be! Here at The Village we encourage and foster a work life balance, healthy living and benefits like full club access!

If you have a passion for health and beauty, enjoy helping people change to enhance their lives with the drive to be a part of a team that WOWs our members every da,y then we are looking for you!

Job Summary:
Conduct Spa tasks to ensure the delivery of professional, high quality and efficient service to members and guests.

Summary Of Essential Functions:
Attract and retain members by consistently providing excellent customer service
Responsible for interacting with employees, members and guests in a manner aligned with the People, Places and Programs components of the Village Standards
Perform front desk operations including reservation systems, filing systems, sales systems and guest check-in procedures
Greet and welcome all guests arriving at the Spa, this includes approaching all encounters with members, guests and fellow employees in a gracious, attentive, courteous and service-oriented manner
Employee leads by example, consistently conveying a positive attitude, passion and pride in their work
Check in and out all guests for Spa appointments
Monitor appointment bookings to ensure proper booking of spa services in reservations, monitor the phones, schedule services and answer questions
Be the initial and complete source of information regarding all available services and club activities
Be knowledgeable about all procedures to ensure guest comfort
Keep an accurate cash drawer
Be knowledgeable about all services and products
Maintain cleanliness/orderliness/ambiance of Spa
Performs other duties as assigned

Skills / Requirements

Outstanding customer service skills
Excellent telephone etiquette
Ability to work independently and take initiative
Comfortable working in a fast paced environment where continuous improvement is expected
Strong attention to detail a must
Strong organizational and multi-tasking skills required
Must be change adaptive, flexible, and empathetic
Strong verbal communication skills
Computer literate including proficiency in Word and Excel
High School Diploma or equivalent required
Obtain CPR certification within 30 days of hire through Company training
May be required to work evenings and weekends as needed
Required to maintain a physical presence within the Village to perform assigned duties
Must be able to successfully pass a background check

Knowledge/Skills Preferred:
Previous guest service experience in a luxury private club, resort, spa or retail sales
Individuals with Retail or Food & Beverage Industry experience are encouraged to apply!!  

MUST BE AVAILABLE TO WORK A FLEXIBLE SCHEDULE AND  WEEKENDS

Required Abilities
Physical Activity
This position requires some standing, walking, lifting, grasping, bending and kneeling for filing.  Sitting for some periods of time. Substantial repetitive movements (motions) of the wrists, hands, and/or fingers.  Expressing or exchanging ideas by means of the spoken word. Involved in activities where one must convey detailed or important spoken instructions to other workers accurately, loudly, or quickly. Perceiving the nature of sounds at normal speaking levels with or without correction. Requires the ability to receive detailed information through written and oral communication.  
Physical Requirement
Sedentary work involving sitting some of the time. Walking and standing are required daily.  Exerting up to 10 pounds of force occasionally to lift, carry, push, and pull or otherwise move objects. In addition, may involve physical movement which includes activities related to membership events and programs and periodically lift up to 25 pounds.
Visual Requirement
This position requires close visual acuity to perform activities such as: preparing and analyzing data and figures, transcribing, viewing computer monitors and extensive reading.
Working Conditions 
It involves typical clerk, front desk, office and administrative work

Important Notes

All Village Health Club Employees receive Free Club Membership Plus Much More!   

  • Café / retail / spa service discounts
  • Discounts on personal training and Pilates sessions
  • Bus pass reimbursement at participating club locations
  • Employee referral bonus

Please visit our website to learn more about our beautiful facilities: www.villageclubs.com

LIFE's BETTER AT THE VILLAGE!